The CAG also pointed out that bills were not given for the food items served in mobile units in trains. The Indian Railway Catering and Tourism Corporation Limited (IRCTC) was mandated to unbundle catering services on trains by creating a distinction primarily between food preparation and food distribution.
In a report of the Comptroller and Auditor General, the quality of the food received in trains is explained in detail. "Due to frequent policy changes, Indian Railways could not take effective steps to bridge the gap to provide necessary infrastructure in terms of base kitchens, static catering units, trains side vending arrangements and automatic vending machines etc", the audit report said. The railways have tried, time and again, to start initiatives to cater better food.
The report draws from the inspection of selected 74 stations and 80 trains, and the findings will be tabled in the Parliament today.
Unfair practices were being followed in the execution of catering services at stations and trains.
"Food stuff served was less than the prescribed quantity, unapproved packaged drinking water was sold", the report said, highlighting that prices of food articles sold in railway premises was significantly higher than the open market. But the final remedial action on this complaint was not found recorded in course of joint inspection.
Ships and submarines of the Indian Navy were involved in 38 accidents from 2007 to 2016, which adversely impacted the operations of the force, says a CAG report. Not even on the train, there were cockroaches and Mouse.
" As a result, the contractors continue to sell unhygienic and low quality food at stations". Though a complaint redressal system has been put in place, there is no reduction in the number of complaints over the years. "It was also seen that the major share of complains pertained to overcharging and quality issues".